Terms & Conditions

Payments

Payment is to be made in full prior to the start of each pet sitting assignment. Payment confirms the booking. Payments can be made by cash, EFT or card.

Key security

VIP Pet Sitting tag and label all keys with an individual client number (not your name or address). VIP Pet Sitting provides a complimentary standby key program, where we retain house keys for the convenience of clients for future pet services. Keys are held at a secure location.

Provisions

It is the clients responsibility to provide all food and provisions necessary to carry out the pet sitting service. Any expenses incurred by your pet sitter for extra pet food or provisions will be added to your invoice plus a $15.00 shopping charge.

Veterinary Care

VIP Pet Sitting and its agents do not diagnose, provide prognoses or offer veterinary advice or services. Any veterinary concerns will be referred to a veterinarian. VIP Pet Sitters will not sit for acutely ill animals or those with uncontrolled medical conditions. In this situation we suggest your pet be boarded with a vet.